This article will teach you how to reject an order that has already been accepted and completed. If you simply need to reject a pending order, find out how to do so here.
In case you need to void an accepted order, follow these steps
1. Go to Recent Orders on the Merchant app and look for the customer's order
2. Tap on Void Order
NOTE: Refunds are automatically issued to the customer when you select the Void option. While the system issues the refund immediately, it may take some time for the amount to be credited back to the customer's original mode of payment: 14 days max depending on customer's bank.
If you want to know more on how to use the Booky Merchant App, you can refer to the Booky Merchant App manual found at the home screen of your tablet.