If you open the Merchant App and get stuck at a white screen, this means that your internet connection is weak. If you are experiencing trouble connecting to your internet, follow these steps to get back on track
- Press the device's home button to enter the homepage
- Go to 'Wi-Fi Connections' by clicking the 3 dots on the upper right part of the screen
- Hold on each of your saved networks and tap 'Forget Network'
- Connect to your main Wi-Fi network again
If these steps do not work, or, your main Wi-Fi connection at the store is consistently poor, contact your supervisor or management to provide your store with an alternative connection. Close your store status in the meantime to avoid any unwanted orders.