Booky Prime Subscription Refund Policy
Thank you for subscribing to Booky Prime! We aim to provide you with great dining experiences, including exclusive discounts in thousands of restaurants across the Philippines and participation in our exciting giveaways. Please read our refund policy carefully.
By completing the subscription process, you acknowledge that you have read, understood, and agreed to our Terms of Use and accept the pricing scheme as outlined on the subscription page at the time of purchase.
1. Cancellations
- HOW: You may cancel your Booky Prime subscription at any time on the Booky App
- When you cancel, we’ll immediately stop all future subscription charges.
- Your access to Booky Prime benefits, including restaurant discounts and participation in our giveaways, will also cease immediately upon cancellation.
2. No Refund After Cancellation
- Subscribing to Booky Prime means that your account will automatically participate in our giveaways for the entire time that your subscription is active
- Because automatic entries into our monthly giveaways are a key part of your Booky Prime subscription, we will not offer refunds, be it full or partial, for any unused portion of your subscription after you cancel
3. Exceptions
- Refunds may only be considered in cases of:
- Involuntarily charges after cancelling your subscription due to a technical error on Booky’s end. Please contact our customer support team immediately in such cases and we will issue a refund after verification for that erroneous charge.
- Cancellations made one day after the subscription date, given that no vouchers were claimed during the period from billing to cancellation
- Rare cases of technical or merchant compliance-related issues that prevent you from accessing any Booky Prime benefits. If you experience any, please contact our customer support team at support@booky.ph and we will look into it right away. Any compensation issued in such circumstances will be at Booky’s sole discretion.
5. Contact Us:
- If you have any questions regarding this refund policy, please contact our customer support team at support@booky.ph.
In summary, while you can cancel your Booky Prime subscription at any time to stop future payments, please be aware that Booky is not obligated to offer refunds after the cancellation unless circumstances fall under the rare exceptions mentioned above.