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  3. Online Ordering Partners (Delivery/Pick-up)
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  5. Delivery Management (3PL courier/in-house rider)

Delivery Management (3PL courier/in-house rider)

Troubleshooting tips and best practices to help you provide the best delivery experience to your customers

  • Delivery fee not appearing on the order
  • Rider did not deliver the items to the customer
  • Third-party rider asked to cancel
  • Change Rider/Retry Booking button is not working
  • Rider does not want to enter the mall/pickup items from the store
  • How do I contact the rider for an order?
  • Rider details disappeared from tablet
  • Switch to store's in-house rider/book own rider
  • Third party logistics rider reported a wrong pin for our store
  • Taking too long to find third party logistics rider (Cannot find a rider)
  • Third party logistics rider no-show (Rider did not arrive at the branch)
  • Third-party rider is charging extra fees
  • Customer is unreachable
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