Delivery Management (3PL courier/in-house rider)
Troubleshooting tips and best practices to help you provide the best delivery experience to your customers
- Third party logistics rider reported a wrong pin for our store
- Taking too long to find third party logistics rider (Cannot find a rider)
- Third party logistics rider no-show (Rider did not arrive at the branch)
- Third-party rider is charging extra fees
- Third-party rider asked to cancel
- Switch to store's in-house rider/book own rider
- Customer is unreachable