Delivery Management (3PL courier/in-house rider)
Troubleshooting tips and best practices to help you provide the best delivery experience to your customers
- [Merchant][Delivery/Pickup] Delivery fee not appearing on the order
- [Merchant][Delivery/Pickup] Rider did not deliver the items to the customer
- [Merchant][Delivery/Pickup] Third-party rider asked to cancel
- [Merchant][Delivery/Pickup] Change Rider/Retry Booking button is not working
- [Merchant][Delivery/Pickup] Rider does not want to enter the mall/pickup items from the store
- [Merchant][Delivery/Pickup] How do I contact the rider for an order?
- [Merchant][Delivery/Pickup] Rider details disappeared from tablet
- [Merchant][Delivery/Pickup] Switch to store's in-house rider/book own rider
- [Merchant][Delivery/Pickup] Third party logistics rider reported a wrong pin for our store
- [Merchant][Delivery/Pickup] Taking too long to find third party logistics rider (Cannot find a rider)
- [Merchant][Delivery/Pickup] Third party logistics rider no-show (Rider did not arrive at the branch)
- [Merchant][Delivery/Pickup] Third-party rider is charging extra fees
- [Merchant][Delivery/Pickup] Customer is unreachable