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  1. Booky
  2. Booky Partner Merchants
  3. Online Ordering Partners (Delivery/Pick-up)
  4. Order Management
  5. Customer management

Customer management

Best practices to address your customers' requests and improve on their experience

  • Customer placed an order with an unavailable item
  • Price of item does not tally with POS punching
  • Customer's order not on tablet
  • Customer details appear incomplete
  • Customer wants to change/update order
  • Customer wants to cancel order
  • Transfer order to another branch
  • Customer is requesting for Official Reciept
  • Customer wants to change order date/time
  • Customer is unreachable
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