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  1. Booky
  2. Booky Partner Merchants
  3. Online Ordering Partners (Delivery/Pick-up)
  4. DOS Merchant App Concerns
  5. Merchant App troubleshooting

Merchant App troubleshooting

Issues encountered while using the Booky Merchant App

  • Minimum Internet requirement for Booky Merchant App
  • "Store not Found" error on Booky Merchant App
  • Booky app not opening/Red dot icon (Re-install DOS Merchant App)
  • Booky app got logged out with a JSON Parse Error prompt
  • Customer details appear incomplete
  • Customer's order not on tablet
  • Weak internet connection at the store
  • Change Rider/ Retry Booking button is not working
  • White screen on the Merchant App
  • Incorrect username/password
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