This article will teach you how to reject an order that has not yet been completed. If you need to void an already accepted order, click here
In case you need to reject/decline an order, follow these steps
1. Contact the customer and confirm their request to cancel the order
2. Tap on Decline Order on the Merchant App and choose a reason for declining
NOTE: Refunds are automatically issued to the customer when you tap Decline. Refund processing time may be instant, but this will vary depending on the customer's issuing bank. 14 business days max.
If you want to know more on how to use the Booky Merchant App, you can refer to the Booky Merchant App manual found at the home screen of your tablet.