If you open the Merchant App and get stuck at a white screen, this means that your internet connection is weak. If you are experiencing trouble connecting to your internet, follow these steps to get back on track
For stores using Wifi, follow the steps below:
- Press the device's home button to enter the homepage
- Go to 'Wi-Fi Connections' by clicking the 3 dots on the upper right part of the screen
- Hold on each of your saved networks and tap 'Forget Network' 3. Connect to your main Wi-Fi network again
For Mobile Data, you can check your current connection by doing the speed test at the home screen of your tablet.
If these steps do not work, or, your main Wi-Fi connection at the store is consistently poor, contact your supervisor or management to provide your store with an alternative connection