If the tablet is not turning on, unplug first for 5 minutes then try to turn the tablet on again. Alternatively, if the tablet's battery was fully drained and the screen shows the "Insert charger" indicator, leave the tablet charging for 10-15 minutes and try turning it on again. When charging, make sure you use the original charger that came with the tablet, or a charger with the similar voltage (5V/1AMP charger).
If the issue persists, contact Booky Merchant Support immediately. We will schedule the replacement of your charger as soon as possible. To speed up the process, kindly send the following info to Booky support: