In the case where the store was not able to update their Menu Availability on the tablet and the customer placed an order with an unavailable item, here are some of the best practices that you can take:
- Contact the customer and inform them of the unavailable item
- Suggest to change the item to another of the same price
- If customer does not want to replace the item, you may Decline the order to refund the payment and ask the guest to reorder if they are still interested.
Reminder: Make sure to keep the Menu Availability on your tablet updated at all times. You can refer to this article or the Booky Merchant Manual on your tablet on how to do so.