We take rider compliance seriously. In case the rider has yet to deliver the order to your guest, take the following steps before escalation to our support team:
- Contact the rider through his or her mobile number. This is indicated under their name near the bottom of the DOS Merchant App
- If rider cannot be reached, escalate immediately to Booky Merchant Support about the rider so that our team may do a real-time investigation together with our third-party logistics (3PL) partners
- Press Change Rider on the order to request for a new rider