In the case where a customer paid for their order using Bookypay QR and is asking for a refund, simply fill-out the form on the link below with the complete transaction details. The form name should be QR Payment Refund. Make sure to put the reference number and reason for the customer's refund request on the Description field to expedite the refund process.
Expect to receive an update from our team within the day if the form is submitted during our support hours.
Note: For Gcash refund requests, please include the customer's Gcash number so we can send the refund as soon as we can.